12:23pm EST - I receive a call from an Ellen Roberts in Jeff Utigard's office. She is calling to inform me that HP is going to give me a FREE REPAIR! Thank God!
She told me that in 2-3 days I'll receive a box at home to ship my notebook to the repair center. They'll be contacting me primarily by email, so I should keep an eye out for an email about the repair process with my order number.
She also recommended I back up my hard drive - while it isn't definite, there's a strong possibility they'll reformat my hard drive. So I will spend this evening backing up everything on the HD and prepping it for sending in - which also means I'll be updating the blog less frequently, as this is the only PC in the house.
I'm glad to hear HP is willing to stand up for their product, even if it takes a little arm-twisting to do so.
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