Day 1 - The Problem Appears

This post is a summation of the phone calls, activities, and interactions of Wednesday, July 15th, 2009.

Wednesday morning. I walk to the office in my house and carry out my laptop, an HP dv9000, to the living room. I rarely use my laptop as a laptop - since I received it for Christmas 2006 it has been used primarily as a desktop replacement computer.

I open the lid, and hear an audible CRACK. Uh-oh. I hear the plinking of plastic on the floor, and notice a small black crumb of plastic by my feet. Upon further inspection, I realized that the left hinge of the laptop lid has split open - exposing the LCD screen and the innards of the lid. I panic.

A quick Google search brings me to http://www.notebookhingecrack.com/ - a blog dedicated to this specific issue. I see over one thousand complaints from other HP users about this very problem - and realize it has nothing to do with me or my use of the notebook. I also saw information about a possible class action lawsuit, and read several consumer comments with successful repair outcomes.